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To continue to improve CHART’s performance and fulfillment of its goals and objectives, several specific suggestions were documented during the workshop analysis of the processes described in the previous sections. Many of these suggestions were categorized as mid-level requirements (not so high level as to be too generic, but not so specific as to constitute system requirements). Other specific suggestions were left as standalone requirements for CHART enhancement that will be addressed through the change management process (e.g., create pop-up and audible alert for CHART Chat).
Approximately 50 mid-level requirements related to business process changes were identified. Each of these was evaluated as part of the Release Strategy activities that are more fully described in Section 10.
The Organization Model describes the organization as a whole and is presented here in three major areas. This includes:
Each of these major areas is presented in the subsections that follow.
In the next phase of the CHART System, CHART will move further toward reaching its goal of better serving the traveling public by evolving as an organization of traffic managers. The vision and key principles, constraints, and assumptions that will guide this evolution are described in the subsections below.
The key statement for the vision for CHART locations, as described by the workshop participants, is:
Specific examples of this are outlined below:
CHART personnel work together very closely and exhibit a great deal of camaraderie. As a result, CHART’s organizational principles reflect fairness and an attempt to empower its employees and other CHART users with the ability to manage traffic and respond to incidents on the roads. This is reflected in CHART’s principles below:
While the CHART organization is ambitious and committed to its work, certain factors limit the organization’s capacity to evolve. As a result, CHART attempts to prioritize its efforts and operate more efficiently to offset its constraints. CHART’s primary constraints are:
CHART’s success depends in part on certain factors over which it exercises little control. In an attempt to plan for CHART’s future development including the supporting infrastructure, software and technology, CHART has made certain assumptions that include:
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