Written Answers to questions not answered at Mayor’s Question Time on




НазваниеWritten Answers to questions not answered at Mayor’s Question Time on
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Oyster Pay as You Go on Rail Services (1)

Question No: 98 / 2010

Caroline Pidgeon

With the roll-out of Oyster Pay as You Go on all rail services in London from January 2nd, please list each railway station in London where:

A/Passengers can top up their Oyster Card?

B/Passengers can buy an Oyster Card at a ticket machine?

C/Passengers can buy an Oyster Card over the counter?

Answer from the Mayor:

  1. It is currently not possible to provide a detailed list of railway stations where passengers can top-up their Oyster Card as the work is currently being progressed. The Train Companies determine their Pay as You Go (PAYG) retailing arrangements, and have expressed an interest in providing top-ups through their Ticket Vending Machines.


South West Trains and Chiltern have yet to enter into a contract with their Ticket Vending Machine suppliers to install this upgrade, but are being encouraged to do so by TfL.


The other Train Companies have entered into such contracts.


  1. There are no rail stations where this is currently possible.


C. A new Oyster card may be obtained and loaded with a Travelcard or a specified amount of PAYG from the ticket offices at all London Underground and London Overground stations, and at all Train Operator stations in the list 1 attached as Appendix A.


Oyster Pay as You Go on Rail Services (2)

Question No: 99 / 2010

Caroline Pidgeon

Are you aware that the use of Oyster PAYG on rail services in London has resulted in the loss of the Off-Peak Day Return ticket with the result that people are being charged increased fares. What representation are you making to the Train Operating Companies to get Day Return tickets reinstated?

Answer from the Mayor:

The withdrawal of the paper Cheap Day Return ticket in London was agreed by the Secretary of State and myself, as part of the commercial settlement with the Train Companies, to enable them to introduce Pay-as-you-go (PAYG) without incurring a financial loss. London Travelwatch was also consulted on this.


The new PAYG fares offer discounts on most standard day fares during peak hours, while in the off-peak, PAYG provides broadly the same prices as the 2009 Cheap Day Return.


*

Emergency Rail Summit on 12th February

Question No: 100 / 2010

Caroline Pidgeon

Will the extension of the Freedom Pass for use 24 hours a day on rail services in London be on the agenda for you emergency rail summit on 12 February? What else will be on the agenda and who has been, or will be invited to the summit?

Answer from the Mayor:

No. The extension of the Freedom Pass to 24 hour use on rail services in London is not on the agenda for the TOC summit on12 February.


The summit will seek to identify ways that TfL, ATOC and the Train Operating Companies can work better together to deliver a more integrated public transport system for Londoners, including the simplification of fares and customer information. We will also discuss how we can work jointly to ensure that major projects for the Capital are delivered effectively.


I am not expecting to resolve all of these issues at the meeting, but aim to agree on joint priorities and ways of working better together in the future.


The relocation of businesses due to Crossrail (1)

Question No: 101 / 2010

Caroline Pidgeon

Do you feel that businesses that have to relocate due to Crossrail should receive personal one-to-one support from Crossrail Ltd to help them through this difficult and confusing process?

Answer from the Mayor:

This is a very important issue, and Crossrail Ltd (CRL) is aware that Compulsory Purchases create disruptions for businesses and individuals.  Compulsory powers are therefore used very carefully.  CRL complies with the National Code of Compensation and, in many instances, has gone beyond the statutory minimum notice period of three months.  Generally, notice periods of two to three times the statutory minimum had been given. In addition affected businesses are provided with the following by TfL to assist them with making their claim:


  • Information papers advising them on how compensation is assessed.

  • Advice on how to seek free independent advice by providing details for contacting the Royal Institution of Chartered Surveyors helpline.

  • An agreement to reimburse their reasonable professional fees, to ensure they will be fully appraised of how compensation is assessed.

  • Contact details of the named professionals at TfL who will be dealing with claims and who would assist with any relocation.


However, it is advisable, and we actively encourage those affected, to seek advice outside of CRL and TfL, and appoint an advisor if they feel this is necessary to ensure the support they receive in negotiating their claim is independent and represents their best interests.

*


The relocation of businesses due to Crossrail (2)

Question No: 102 / 2010

Caroline Pidgeon

How many businesses have been displaced by the Crossrail development, and how many bridging loans to help those businesses displaced have been issued to date by Crossrail Ltd?

Answer from the Mayor:

To date, 130 businesses have been relocated as part of Crossrail’s programme of compulsory purchase. Crossrail has made 90% advance payments upon the later of taking entry of the property or within 3 months of request .The claimants must, however, provide evidence to support their claim. Crossrail has also provided two businesses with financial assistance in advance of dispossession with another case currently under consideration.


*

London Bus user maps

Question No: 103 / 2010

Caroline Pidgeon

In your election manifesto of 2008 you said: “I will introduce live bus mapping to coincide with the introduction of iBus. There will be an interactive map on the TfL website which will allow users to access a map of their local area, and see where their bus is in real time. This will enable people to know about any delays immediately, and change their plans accordingly.”

Should London’s Bus users have the same access to information as that you announced on January 7th that data users would have? When will live bus mapping start on the TfL website?

Answer from the Mayor:

The new Countdown system will deliver real time information for all bus routes across the network. Using either mobiles phones or the internet, users will have access to bus arrival time predictions for each of the 19,000 bus stops and 700 routes across London. The data is live, and will be updated every 30 seconds.


These services are scheduled to be available in 2011, further details of which will be publicised prior to implementation.


*

Road Works (1)

Question No: 104 / 2010

Caroline Pidgeon

What discussions did you have with industry, particularly the utility companies, regarding your intentions to introduce lane rental?

Answer from the Mayor:

The Department for Transport (DfT) has agreed to look at my idea of progressing a targeted lane rental scheme for the Transport for London Road Network (TLRN). TfL has had initial discussions with the DfT and agreed to develop an initial proposal for the Department’s consideration.

TfL's work to develop a lane rental scheme is in the very early stages. Once an initial scheme has been developed for discussion with the Department, TfL will share the proposal with industry stakeholders. TfL anticipates commencing discussions with the industry in spring 2010.

*


Road Works (2)

Question No: 105 / 2010

Caroline Pidgeon

What evidence do you have to substantiate your belief that the introduction of lane rental will make a significant difference to the duration of street works, over and above the London Code of Conduct which has operated for a number of years?

Answer from the Mayor:

The Mayor’s Code of Conduct on Roadworks, which is a voluntary code and was agreed by the five largest utility companies working in London, has been in operation since April 2009. This and the London Permit Scheme, which commenced on 11 January 2010, will help highway authorities and utilities to better plan, coordinate and manage the many road and street works taking place in London. However, I believe that a targeted lane rental scheme, which would see charges applied to works taking place at the busiest times on the most congested parts of the Transport for London Road Network (TLRN), would help to incentivise shorter works durations and better working practices, thereby minimising disruption to road users. In developing a lane rental proposal, TfL will need to assess and identify the benefits of such a scheme, including the potential for reduction in disruption as well any economic impact.


Ramps on Buses (1)

Question No: 106 / 2010

Caroline Pidgeon

Please set out the exact procedures that bus drivers are expected to undertake to ensure ramps are fully operational before a bus leaves a garage and commences its route? Are checks done to ensure each ramp is fully extended and retracted before a bus leaves a depot?

Answer from the Mayor:

When the driver switches the ignition on at the start of their shift, the ramp goes through an automatic self-checking routine. It is designed to highlight any operational issues at this stage of its use. If there is a defect with the unit, it is highlighted to the driver and the vehicle should not enter service. As well as this check, operators are required to deploy ramps fully to ensure the vehicle is in a roadworthy condition before entering service. Bus drivers also conduct a ‘walk-round’ check before getting into the cab to look for any visual defects which might require attention.


*

Ramps on buses (3)

Question No: 107 / 2010

Caroline Pidgeon

Please publish a table, broken down by route, showing how many complaints were received by TfL, for each bus route operating in London, about the non-operation of ramps in the years 2007, 2008 and 2009.

Answer from the Mayor:

This is set out in the table attached as Appendix B. In late 2008 TfL updated its complaint management computer system and introduced a new, streamlined coding system for complaints. The new processes reduced the total number of ‘codes’ applied to a complaint, giving TfL the ability to give weighting to the principle aspect of a passenger’s complaint, and so more accurately report on the issues of most importance. In the years 2007/08 and 2008/09 multiple codings could be applied to a single complaint, and each were reported. For this reason, the number of reported complaints received in 2009/10 are reduced.

*


Ramps on buses (4)

Question No: 108 / 2010

Caroline Pidgeon

During 2009 how many buses had to return to the bus garage due to ramps breaking down in service and on which routes?

Answer from the Mayor:

TfL is aware of the amount of service time lost due to mechanical breakdown of buses. Without considerable analysis it is not possible to determine what proportion of buses which must return to garages early have suffered defective ramps. Ramp reliability is monitored by TfL through monthly independent inspections of vehicles at garages. Operators are also required to check ramps as part of regular maintenance inspections.


Since April last year, TfL has arranged for 1,447 bus ramps to be independently checked and of these only two were found to be defective. TfL has additionally investigated ramp complaints regarding routes in Barking and Ilford in January in response to some of your concerns; of the 108 vehicles checked at Barking Bus Garage, only two ramps were found to be faulty. Both of these were repaired before the vehicles were due to go into service. At Rainham Bus Garage, 35 buses were checked and all ramps were working.

*


Disability awareness training for bus drivers

Question No: 109 / 2010

Caroline Pidgeon

What proportion of bus drivers operating on routes tendered by TfL have received disability awareness training?

Answer from the Mayor:

Disability awareness training is part of the BTEC vocational qualification which all London bus drivers are required to attain in their first year of service. In recent years there has never been less than 90% of drivers who have achieved the BTEC (the remainder will be in training) and therefore having attended the disability and diversity awareness training day.


*

Space on Buses for Wheelchair Users (1)

Question No: 110 / 2010

Caroline Pidgeon

Can you please publish a table showing how many complaints were received for each bus route in London about the inadequate space allocated for wheelchairs under the Disability Discrimination Act 2003?

Answer from the Mayor:

The table is attached as Appendix C. In late 2008 TfL updated its complaint management computer system and introduced a new, streamlined coding system for complaints. The new processes reduced the total number of ‘codes’ applied to a complaint, giving TfL the ability to give weighting to the principle aspect of a passenger’s complaint, and so more accurately report on the issues of most importance. In the years 2007/08 and 2008/09 multiple codings could be applied to a single complaint, and each were reported. For this reason, the number of reported complaints received in 2009/10 are reduced.

TfL cannot isolate complaints about the size of the bay specifically received from passengers who use wheelchairs. A proportion of the complaints received may also be from passengers with pushchairs or buggies.


*

Space on Buses for Wheelchair Users (2)

Question No: 111 / 2010

Caroline Pidgeon

In light of complaints received about inadequate space:

(a) Are there any plans to ensure that the bus operators are directed to increase the minimum usable space?

(b) Are you and TfL looking into ways of accommodating both wheelchairs and pushchairs comfortably on buses?

Answer from the Mayor:

  1. Wheelchair bay dimensions are a minimum legal requirement that all buses in the fleet meet. Where the interior layout of new buses procured by operators allows, this minimum length can be and often is exceeded significantly.



  2. Requiring the bay area to be larger than standard (thus accommodating wheelchairs and pushchairs together) can disadvantage passengers with other accessibility issues.  It would make fewer seats available to the elderly and infirm on the lower deck, for instance. When the wheelchair bay is not being used for its primary purpose, it can accommodate a standard and some double pushchairs.


*

Space on Buses for Wheelchair Users (3)

Question No: 112 / 2010

Caroline Pidgeon

Can you please publish the results of any independent surveys undertaken by TfL into the degree of satisfaction felt by customers who have had cause to complain about any aspects of the service?

Answer from the Mayor:

TfL has undertaken surveys in the past to show passenger satisfaction with the Surface Transport Customer Services department. TfL is considering whether these surveys should be continued in future, and the form they should take. I will ask TfL to contact you with further details of the surveys that have been carried out.


*

Complaints about bus route 179

Question No: 113 / 2010

Caroline Pidgeon

Please publish a table showing for each year since 2007 the number of complaints TfL received about:

(a) ramps not working on buses on the bus route 179, and;

(b) driver behaviour towards disabled people on route 179

Answer from the Mayor:

This is set out below.


In late 2008 TfL updated its complaint management computer system and introduced a new, streamlined coding system for complaints. The new processes reduced the total number of ‘codes’ applied to a complaint, giving TfL the ability to give weighting to the principle aspect of a passenger’s complaint, and so more accurately report on the issues of most importance. In the years 2007/08 and 2008/09 multiple codings could be applied to a single complaint, and each were reported. For this reason, the number of reported complaints received in 2009/10 are reduced.


In preparing this report TfL considered there to be a number of potential complaints disabled passengers might have about the behaviour of bus drivers. These were: ‘Vehicle moved off too quickly’; ‘Securing wheelchair’; ‘Poor dangerous driving’; ‘Insufficient time to Board/Alight’ and ‘Discriminatory behaviour’.


TfL does not record whether a passenger making a complaint has a disability, so they cannot isolate whether the complaints reported were specifically made by passengers with disabilities.





2007

2008

2009

Driver Behaviour

36

12

4

Ramp

2

1

1


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