Written Answers to questions not answered at Mayor’s Question Time on




НазваниеWritten Answers to questions not answered at Mayor’s Question Time on
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Number 18 Bus Route

Question No: 126 / 2010

Caroline Pidgeon

The number 18 bus route has been reviewed as a result of your decision to eliminate bendy buses. I am informed that as part of this TfL now need to use extra double deckers, and therefore extra drivers to serve the existing route. In light of this:

(a) What is the new cost of the number 18 bus service compared to how much it cost to run with bendy buses?

(b) Are there any plans to extend the number 18 bus route?

(c) How much would it cost to extend the bus route to Northwick Park Hospital?

Answer from the Mayor:

  1. The current cost of the contract for route 18/N18 is £11.4 million. The cost for operation with double-deck vehicles will be agreed shortly as part of TfL’s tendering process and the results will be published on the TfL website.



  2. TfL has not proposed an extension of route 18.



  3. Extending route 18 to Northwick Park Hospital would cost approximately £1.3 million per annum. There is an existing high-frequency service on route 182 and convenient interchange between routes 18 and 182 in Sudbury. Therefore, extending route 18 to the Hospital would not represent good value for money. Less costly schemes (for example extending only every second bus) remain expensive and would also not represent good value.


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New Routemaster for London

Question No: 127 / 2010

Caroline Pidgeon

In light of the news that the much anticipated Wrightbus Routemaster Bus could be in service from 2011, can you confirm that there will be conductors (as well as drivers of course) at all times on the bus?

Answer from the Mayor:

Although the New Bus for London will have an open-back platform for hopping on and off during daytime operation, the new design will enable this area to be closed off to allow flexibility during less busy times, such as at night. The second crew member will only be present to supervise boarding and alighting when the rear platform is open.  When the rear platform is “closed” there will still be a driver operated door meaning the bus will always have three entrances.

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Freedom Pass Holders travelling beyond Zone 6

Question No: 128 / 2010

Caroline Pidgeon

When will Freedom Passes be programmed into Station Ticket machines so that Pass holders travelling beyond zone 6, only have to pay from zone 6 and not have to pay full fares from their station within the ‘London’ Zones.

Answer from the Mayor:

Freedom Pass holders wishing to travel beyond Zone 6 to, say, Bath or Southampton, only need to buy a paper ticket from the edge of the London fare zones, as has been the case for many years. Given this, there are no plans for changes to station ticket machines to accommodate Freedom Passes.


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Breakdown of Communications During Bad Weather (1)

Question No: 129 / 2010

Caroline Pidgeon

On Wednesday 6th January I am informed that there were 12 buses, (numbers 249 and diverted 417s), stranded on Streatham Common North due to the bad weather conditions. Why did TfL not contact Lambeth’s emergency team to get the road gritted?

Answer from the Mayor:

The bus network held up well under particularly testing conditions on January 6. There were incidents of buses becoming stranded in hilly and exposed areas but as soon as gritting requests were made, either TfL contractors were instructed to treat these areas or details were passed to the London Local Authorities Co-ordination Centre (LLACC), which coordinated gritting across the boroughs and provided valuable support. This was the most effective method for disseminating information, particularly given than more than 220 gritting requests were made that day. TfL took appropriate action when it became clear that buses on routes 249 and 417 were having difficulty.


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Shepherds Bush Tube station step free access (1)

Question No: 130 / 2010

Caroline Pidgeon

Media reports from the 9th October 2009 refer to Transport for London stating that work to build lifts and introduce step free access at the Shepherds Bush Central line station have been “deferred indefinitely”. Does this still remain the case or can you offer a timescale for when this new tube station will actually be accessible to all Londoners?

Answer from the Mayor:

Officers are drafting a response which will be sent shortly.

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Shepherds Bush step free access (2)

Question No: 131 / 2010

Caroline Pidgeon

Media reports from the 9th October 2009 refer to Transport for London claiming that the installation of lifts and step free access at the new Shepherds Bush Central line station could cost up to £100 million. Can you please state what was the basis of TfL calculations in making such a claim and at what period of time were the calculations actually made? Can an explanation be given as to why the proposed cost of up to £100 million was only discovered after the new tube station had been built?

Answer from the Mayor:

Officers are drafting a response which will be sent shortly.


This cost estimate was in the public domain before the station was rebuilt. The inclusion of lifts was not part of the original scope of the station works agreed and delivered by Westfield Ltd, which involved only the new above-ground ticket hall.


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PPP Arbiter’s Decision (1)

Question No: 132 / 2010

Caroline Pidgeon

There has been media coverage about information obtained under the Freedom of Information Act that suggests that the Victoria Line will cost more and has consumed far more closures than the Jubilee Line. The PPP Arbiter has said that he has seen this new data. Would the Mayor confirm whether this information is correct and explain how it relates to the previous information provided to the PPP Arbiter?

Answer from the Mayor:

This was simply an attempt by Tube Lines to distort information to support their attempts to increase their costs in their second contract period.


Tube Lines’ claims are discredited not only by their own performance on the Jubilee line upgrade, forecast to be delivered 10 months late, but also by the independent PPP Arbiter’s draft direction on costs for the second contract period, which was over £2bn less than their original demand. When like is compared with like, it is clear that costs on the Victoria line upgrade are around £4.5m per km in contrast to Tube Lines’ costs on the Jubilee line upgrade of around £7.6m per km.


Furthermore, Tube Lines originally predicted that they would need only around 50 weekend closure to complete the Jubilee line upgrade. They have already had around 125 closures, and London Underground (LU) has now granted them a programme of full or part-line closures on virtually every weekend up to Easter 2010, with more to come through until the autumn. In contrast, LU has reduced the number of closures required on the Victoria line since it took over from Metronet, and has not required any short notice closures. The first new Victoria line train is operating in passenger service, and the new signalling system has been completed and is undergoing testing.


LU has responded to the Arbiter’s request for clarification, and continues to work with him, and with Tube Lines to ensure a satisfactory resolution of the Periodic Review process. LU’s aim, and mine, has always been, and remains to ensure that the vital upgrades of the Jubilee, Northern and Piccadilly lines are delivered as promised, and in a way that provides value for money for London’s fare payers and taxpayers.


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PPP Draft Arbiter’s Decision (2)

Question No: 133 / 2010

Caroline Pidgeon

The PPP Arbiter’s Draft Directions are above LU’s stated Affordability Constraints. Where will the extra money come from or will TfL have to reduce its requirements?

Answer from the Mayor:

The Periodic Review process continues and London Underground (LU) is focused on assisting the Arbiter to reach a fair price.


If there is still a gap between that price and LU’s affordability constraint when the Arbiter makes his final direction in March, then we would either look to the Government to provide the additional funds to ensure the vital upgrade works can be completed, or exercise the provision laid out in the contract for Tube Lines to raise the additional financing required to close the gap.

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Dial-a-Ride (1)

Question No: 134 / 2010

Caroline Pidgeon

How many registered Dial-a-Ride members made more than 24 trips during 2009?

Answer from the Mayor:

Requests for trips on the Dial a Ride service continued to increase throughout 2009. 10,334 members took more than 24 trips in the year.

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Dial-a-Ride (2)

Question No: 135 / 2010

Caroline Pidgeon

Please publish a table showing for each London borough the number of requests for trips via the Dial-a-Ride service, the number of refused trips, the number of completed trips and the refusal rate as a percentage of the total number of requests made during the month of December 2009?

Answer from the Mayor:

DaR reports its performance on a 4 weekly basis, not by calendar month, in line with standard TfL procedures. The spreadsheet attached as Appendix E shows “London Dial a Ride Borough Data” for periods 9 and 10 covers the period 14 November 2009 – 8 January 2010 inclusive.


Please note that in the borough of Newham, TfL and the local council jointly operate an integrated Dial-a-Ride and Taxicard scheme, called Newham Door to Door, which guarantees all trip requests within a set trip budget resulting in a refusal rate for the Dial-a-Ride part of the service of 0%.


Please also note that due to adverse weather conditions Dial-a-Ride experienced a very high level of passengers cancelling scheduled trips during Period 10 as many users no longer wanted to travel owing to the poor weather and many social clubs being closed.


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Dial-a-Ride (3)

Question No: 136 / 2010

Caroline Pidgeon

Please publish a table showing for each day of December 2009 (a) the average waiting time for calls to the Dial-a-Ride centralised scheduling and booking system and also the waiting times during peak periods, (b) the number of calls which were abandoned (3) the total number of calls received each day?

Answer from the Mayor:

As part of a wider programme of telephony upgrades across TfL buildings, Dial-a-Ride implemented a new telephone system on 26th October 2009. Dial a Ride’s old system did not provide queuing information to callers, nor music whilst on hold. The new system does, including regular announcements of estimated queuing times. This is a significant enhancement as DaR is aware that when using the old system some members abandoned calls as they were unsure whether they were still in the queue and therefore re-dialled.


The management reporting aspect of the new telephone system is not fully functional, so it is not currently possible to provide statistics for December 2009. TfL is working with suppliers to resolve reporting issues as soon as possible.


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Dial-a-Ride (4)

Question No: 137 / 2010

Caroline Pidgeon

What was the total number of complaints received from Dial-a-Ride users about the service provided between September 2009 and December 2009. Of these complaints how many people had to resubmit a complaint due to Dial-a-Ride not responding with the specified time?

Answer from the Mayor:

The table below shows the number of complaints received about the Dial-a-Ride (DaR) service from customers and other stakeholders during accounting periods 6 to 10, which cover September to December 2009. The complaint rate, showing the number of complaints per thousand trip requests is also shown.



 

 

Complaints

 

 

No.

Per 1,000 requests

Period 6

22/08/09 - 18/09/09

70

0.60

Period 7

19/09/09 - 16/10/09

96

0.76

Period 8

17/10/09 - 13/11/09

133

1.03

Period 9

14/11/09 - 11/12/09

128

0.97

Period 10

12/12/09 - 08/01/10

60

0.63



During last year’s postal dispute DaR has become aware, through subsequent customer or stakeholder comment, of instances of correspondence outlining complaints not being received by DaR after being posted by customers. In the small number of cases drawn to DaR’s attention, complainants were asked to provide the details of their complaint again so that an investigation and response could be provided. The postal dispute also delayed receipt of mail in general at DaR. There is no specific data available on the number of letters that were affected in this way.

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DNA retention

Question No: 138 / 2010

Dee Doocey

In 2008/9, the MPS granted 23.5% of requests from innocent people to have DNA records deleted. Whilst this is slightly above the average, some other forces granted a significantly higher proportion, with many well over 50%. In what circumstances do you believe it is appropriate for the Metropolitan Police Service to retain the DNA records of someone who has not been convicted of any crime?

Answer from the Mayor:

The circumstances should be exceptional. I believe that it would be appropriate for the MPS to retain the DNA records of someone cleared of a serious sexual or violent offence for a maximum of five years, as is the case in Scotland. Where a person has been arrested for a minor offence, a DNA sample should be taken but removed if they are not subsequently charged or if acquitted. This would ensure public confidence in the DNA system aimed at preventing, detecting and prosecuting crime and the private interests of the individual.

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