Week One: The Role of Information Systems




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Course Design Guide

IT/205 Version 11

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Syllabus

College of Information Systems &

Technology

IT/205 Version 11

Management of Information Systems

Copyright © 2011, 2009, 2008, 2007, 2006 by University of Phoenix. All rights reserved.

Course Description

This course introduces students to the world of information technology. Students will examine the technology

concepts included in business systems, networking and project management and explore the systems

development life cycle. Specific topics for the course include: hardware components, software applications,

operating systems, databases, programming, as well as the security, privacy, and safety issues associated with

information technology.

Policies

Faculty and students/learners will be held responsible for understanding and adhering to all policies contained

within the following two documents:

University policies: You must be logged into the student website to view this document.

Instructor policies: This document is posted in the Course Materials forum.

University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies

may be slightly different depending on the modality in which you attend class. If you have recently changed

modalities, read the policies governing your current class modality.

Course Materials

Laudon, J. P., & Laudon, K. C. (2011). Essentials of management information systems (9th ed.). Upper Saddle

River, NJ: Prentice Hall.

All electronic materials are available on the student website.

Week One: The Role of Information Systems

Details Due Points

Objectives 1.1 Describe the people, organizational, and technological

components of an information system.

1.2 Identify enterprise systems and their use in business.

1.3 Explain the function of information systems in business.

1.4 Explain how information systems help organizations use

synergies, core competencies, and network-based strategies to

achieve competitive advantage.

Course

Preparation

Read the course description and objectives.

Read the instructor’s biography and post your own.

Reading Read Ch. 1 (pp. 5–17) of Essentials of Management Information

Systems.

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Reading Read Ch. 2 (pp. 41–76) of Essentials of Management Information

Systems.

Reading Read Ch. 3 (pp. 94–112) of Essentials of Management Information

Systems.

Reading Read Ch. 4 of Essentials of Management Information Systems.

Reading Read this week’s Electronic Reserve Reading.

Participation Participate in class discussion. 25

Discussion

Questions

Respond to weekly discussion questions. 25

CheckPoint

Information System

Business Problem

Dimensions

Resource: Ch. 1 (pp. 5–17) of Essentials of Management

Information Systems

Consider the following questions and provide substantive

responses of at least 150 words per question.

What are the three dimensions of business problems? Provide

examples of each.

What is the difference between IT and information systems?

Describe some functions of information systems.

60

Week Two: IT Infrastructure: Hardware and Software

Details Due Points

Objectives 2.1 Identify the components of IT infrastructure.

2.2 List the major computer hardware, data storage, and input and

output technologies used in business.

2.3 Identify the major types of computer software used in business.

Reading Read this week’s Electronic Reserve Reading.

CheckPoint

Key Computer

Terms

Resources: Section 4.1 of Essentials of Management Information

Systems and Appendix A

Complete Appendix A

30

Individual

How Computers

Work Presentation

Resource: Section 4.2 of Essentials of Management Information

Systems

For this assignment, you create an overview of computers and

software for individuals who have not used computers extensively

and want to learn more about them.

Create a 5- to 7-slide Microsoft® PowerPoint® presentation that

provides an overview of how computers are used.

100

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For assistance with this type of assignment, review these

resources.

Compare and contrast different types of computer software required

to make computers work.

Include an overview of the purpose of the software with detailed

information provided in the speaker notes.

Describe the relationship between different types of software and

the type of machine with which they are compatible.

Week Three: Foundations of Business Intelligence, Decision Making, and

Managing Knowledge

Details Due Points

Objectives 3.1 Explain the effect of database tools and technologies on

business performance and decision making.

3.2 Explain the role of information policy and data administration in

managing organizational data resources.

3.3 Identify the types of systems used for enterprise-wide

knowledge management.

3.4 Identify the major types of knowledge work systems.

Reading Read Ch. 5 of Essentials of Management Information Systems.

Reading Read Ch. 6 of Essentials of Management Information Systems.

Reading Read Ch. 10 of Essentials of Management Information Systems.

Reading Read this week’s Electronic Reserve Reading.

Participation Participate in class discussion. 25

Discussion

Questions

Respond to weekly discussion questions. 25

Nongraded

Activities and

Preparation

Toolwire®

Orientation

This module introduces you to the Toolwire® labs used in this

course.

Access the orientation by clicking the Toolwire Orientation link on

the student website.

Nongraded This module introduces you to Smart Scenarios. A Smart Scenario

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Activities and

Preparation

Introduction to

Smart Scenarios

is a Toolwire® lab you complete.

Access the orientation by clicking the Intro to Smart Scenarios link

on the student website.

CheckPoint

Toolwire®

Scenario—Clarifying

Business Strategy

Through Database

Analysis

In this scenario, you are a business consultant. You must find ways

to increase the White Peaks Resort’s net profit and make it more

competitive through interconnecting systems and applying

databases and tools.

Throughout the scenario, you interact with hotel staff to gain

necessary information to analyze current business conditions. Take

notes as you progress through the interactions. Using the

information, analyze the business and formulate a way to restore the

organization’s health through proper implementation of databases

and tools.

Log in to the student website.

Click Week 3, then click the link to the Toolwire® lab. A new

window opens.

Scroll to the bottom of the page and click Lab Access.

Complete the Toolwire® lab.

Click Save Assessment on the final page of the lab. This saves a

Microsoft® Word file on your computer.

30

Week Four: Telecommunication, the Internet, and Wireless Technology

Details Due Points

Objectives 4.1 Identify the principal components of telecommunications

networks and key networking technologies.

4.2 Explain how the Internet and Internet technology work and how

they support communication and e-business.

4.3 Identify the principal technologies and standards for wireless

networking, communication, and Internet access.

Reading Read this week’s Electronic Reserve Reading.

CheckPoint

Monitoring

Employees on

Networks

Read ―Monitoring Employees on Networks: Unethical or Good

Business?‖ on p. 206 (Ch. 6) of Essentials of Management

Information Systems.

Answer the following questions in 200 to 300 words:

How does e-mail benefit an organization? Why might an

organization want to limit how an employee uses e-mail during

work hours? What is an e-mail’s path once it leaves an

30

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organization?

What is the effect of instant messaging on organizational

networks? What are benefits and drawbacks of using instant

messaging in an organization?

What are benefits and drawbacks of web page and search

engine use in an organization?

Should managers monitor employee e-mail and Internet usage?

Why or why not?

Individual

Internet Tools at Dirt

Bikes

Dirt Bikes’ management is concerned about how much money is

being spent on communicating with people inside and outside the

organization and obtaining information about developments in the

motorcycle industry and the global economy. You have been asked

to investigate how Internet tools and technology could be used to

help Dirt Bikes’ employees communicate and obtain information

more efficiently. Dirt Bikes provides Internet access to all employees

who use desktop computers.

Resource: Ch. 6 of Essentials of Management Information Systems

Write a 1,050- to 1,750-word paper that provides recommendations

of various Internet tools that would help Dirt Bikes’ employees:

Include recommendations for how Dirt Bikes could benefit from

intranets for sales and marketing, human resources, and

manufacturing and production.

Propose at least two other tools that would be helpful. Describe

the tools’ benefits for the employees and organization and

describe the potential network effect.

Discuss the concept of providing wireless access to employees

from the perspective of employee benefits and the effect to the

organization.

Format your paper consistent with APA guidelines.

100

Week Five: Security, Ethics, and Social Issues

Details Due Points

Objectives 5.1 Explain the business value of security and control.

5.2 Identify important tools and technologies for safeguarding

information resources.

5.3 Debate the ethical, social, and political issues raised by

information systems.

5.4 Identify the five moral dimensions of the information age.

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Reading Read Ch. 7 of Essentials of Management Information Systems.

Reading Read Ch. 8 of Essentials of Management Information Systems.

Reading Read Ch. 12 of Essentials of Management Information Systems.

Reading Read this week’s Electronic Reserve Reading.

Participation Participate in class discussion. 25

Discussion

Questions

Respond to weekly discussion questions. 25

CheckPoint

TJX Companies

The credit card data theft at TJX Companies is considered one of

the worst ever. The case is significant because of a lack of

appropriate security and control.

Resources: Ch. 7 & 12 of Essentials of Management Information

Systems

Answer the following questions in 200 to 300 words:

List and describe the security controls in place. Where are the

weaknesses?

What tools and technologies could have been used to fix the

weaknesses?

What was the business effect of TJX’s data loss on TJX,

consumers, and banks?

Which moral dimensions may be applied in this situation? How?

30

Exercise

Toolwire® Smart

Scenario—Ethics of

Monitoring Student

Network Usage

In this scenario, you are an intern with MegaCo, an organization

exploring network usage policies. You have the opportunity to

evaluate the policies on behalf of MegaCo and to consider its social,

political, and ethical issues. Each policy is implemented for 1 day. At

the end, you fill out a survey and feedback form. Once you

experience all policies, you must provide feedback on which policy

you recommend and why you liked it.

Access the Toolwire® lab using the following instructions:

Log in to the student website.

Click Week 5, then click the link to the Toolwire lab. A new

window will open.

Scroll to the bottom of the page and click Lab Access.

Complete the Toolwire® lab.

Click Save Assessment on the final page of the lab. This saves a

Microsoft® Word file on your computer.

30

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Week Six: Enterprise Applications

Details Due Points

Objectives 6.1 Explain how enterprise systems help organizations achieve

operational excellence.

6.2 Identify the challenges posed by enterprise applications.

6.3 Describe how CRM systems help organizations achieve

customer intimacy.

Reading Read this week’s Electronic Reserve Reading.

CheckPoint

The Contribution of

Enterprise Systems

Enterprise systems are key in businesses’ core IT components.

Resource: Ch. 8 of Essentials of Management Information Systems

Answer each of the following questions in 200 to 300 words:

What are enterprise systems? Provide examples of

organizational functions supported by enterprise systems.

How does effectively implementing and using enterprise

systems contribute to achieving operational excellence?

What challenges are posed by enterprise applications?

30

Individual

Toolwire®

Scenario—

Determining the

Effect of CRM

Software on

Business Success

In this scenario, you gain an understanding of how enterprise CRM

systems may be used to help organizations achieve enhanced

customer intimacy and improved business performance. This

scenario presents you with a variety of situations and assessment

types. Take notes to prepare to address the assessments.

Access the Toolwire® lab using the following instructions:

Log in to the student website.

Click Week 6, then click the link to the Toolwire lab. A new

window will open.

Scroll to the bottom of the page and click Lab Access.

Complete the Toolwire lab.

Click Save Assessment on the final page of the lab. This saves a

Microsoft® Word file on your computer.

30

Week Seven: E-Commerce

Details Due Points

Objectives 7.1 Identify the unique features of e-commerce, digital markets, and

digital goods.

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7.2 Explain the effect of Internet technology on business models.

7.3 Compare and contrast the types of electronic payment systems.

Reading Read Ch. 9 of Essentials of Management Information Systems.

Reading Read Ch. 11 of Essentials of Management Information Systems.

Reading Read this week’s Electronic Reserve Reading.

Participation Participate in class discussion. 25

Discussion

Questions

Respond to weekly discussion questions. 25

CheckPoint

Analysis of

Electronic Payment

Systems

Many of us have become accustomed to electronic payment

systems. These systems will continue to increase as businesses

and banks present more opportunities to use them.

Resource: Ch. 9 of Essentials of Management Information Systems

Answer the following questions in 200 to 300 words:

Name and describe various categories of e-commerce.

Compare and contrast electronic payment systems. Which type

do you use most often? Which type is most applicable for

organizations you interact with regularly?

Explain how Internet technology supports business-to-business

e-commerce.

30

Week Eight: Building Information Systems and Managing Projects

Details Due Points

Objectives 8.1 Explain the core problem-solving steps for developing new

information systems.

8.2 Compare and contrast alternative systems-building approaches.

8.3 Compare and contrast alternative methodologies for modeling

and designing systems.

8.4 Explain best practices for information systems project

management.

Reading Read Ch. 11 of Essentials of Management Information Systems.

Reading Read this week’s Electronic Reserve Reading.

CheckPoint

Dorfman Pacific

Rolls Out a New

Wireless

Read ―Dorfman Pacific Rolls Out a New Wireless Warehouse‖ on p.

395 of Essentials of Management Information Systems.

Answer the following questions in 200 to 300 words:

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Warehouse

Assume you are a Dorfman Pacific consultant. Apply the

problem-solving process and present your answers to each step

of the process.

o Define the problem.

o Develop alternative solutions.

o Choose the best solution.

o Implement the solution.

Identify the types of system-building methods used by Dorfman

to build its wireless warehouse system.

Describe the methodologies you would suggest using for

modeling and designing your proposed system.

Individual

Hardware

Replacement

Project

The IT department is implementing a new CRM solution in its

corporate offices. The hardware currently in use is out of date and

will not support the CRM application. The hardware must be

replaced prior to deployment.

Resource: Ch. 11 of Essentials of Management Information

Systems

Write a 1,050- to 1,750-word paper that addresses the following:

How do the five major variables of project management—scope,

time, cost, quality, and risk—relate to this scenario?

What considerations must be applied when selecting projects

that deliver the best business value?

What factors that influence project risk? What strategies would

you recommend for minimizing this project’s risks?

Summarize your response by identifying best practices for

managing this project.

Format your paper consistent with APA guidelines.

220

Week Nine: Recap

Details Due Points

Objectives 9.1 Identify major concepts of IT.

Reading Read this week’s Electronic Reserve Reading.

Participation Participate in class discussion. 25

Capstone

Discussion

Question

Respond to the capstone discussion question.

Consider your favorite concept from this course. Explain the

concept as if you were teaching it to someone in an upcoming

class. How would you present the topic? How would you explain

25

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it so it is easily understood?

Week One Discussion Questions

What is an information system? How does it work? What are its people, organizational, and technological

components? List and describe the people, organizational, and technological components.

What are some benefits and challenges of enterprise systems? Why would an organization want to build

one?

Week Three Discussion Questions

Why is it important for an organization to have an information policy? What are some important things an

organization must consider when creating information policies? What are the roles played by data

administration? Why is data administration vital to an organization?

Compare the characteristics of a management information system and a decision support system. Why are

decision support systems suited for executive decision making? Why must an executive support system be

flexible and easy to use?

Week Five Discussion Questions

Organizations must ensure the security and control of systems and transactions with clients and vendors.

What security breaches may cause harm to an organization or its clients? Why is it important to ensure a

proper level of security? What tools are available to prevent breaches?

With any new technology, it takes time for ethical, social, and political issues to be resolved. One example

of a new technology used in business today for storing and sharing knowledge and insights is a wiki. What

are the ethical, social, and political issues that might arise from using a wiki? What policies would you put in

place at your organization to address these issues?

Week Seven Discussion Questions

How is e-commerce different from traditional retailing? What are some distinguishing features of digital

markets and digital goods? What is your experience in purchasing online? Do you prefer to shop online or

through a traditional outlet? Why?

How is the Internet changing the economics of information and business models? Name and describe one

business model for e-commerce. What is the difference between pure-play Internet and clicks-and-mortar

business models?

Copyright

University of Phoenix® is a registered trademark of Apollo Group, Inc. in the United States and/or other countries.

Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries.

All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not

intended to imply endorsement, sponsorship, or affiliation.

Edited in accordance with University of Phoenix® editorial standards and practices.

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